Mini Trail Bikes Inc. - Ordering Information (FAQ)

Please take the time to read through this section. It is in question and answer format, and should be quite helpful in addressing most any question/concern you may have in ording a product.

Q: Why doesn't Mini Trail Bikes have an online order form to place orders?

A: We at Mini Trail Bikes feel that it is important to physically talk with our customers before you make a decision to buy one of our machines. By actually talking with the customer over the phone, we can determine whether you will be satisfied with the unit that you have chosen. Many people get the idea that by going with the biggest machine you'll have the most fun. This is not always true, by asking you specific questions on what you plan to do with the machine, we can give you a much better idea of the type of machine that would best suit you and possibly save you some money in the process.

Q: Why do you only sell Karts, Dune-Buggies, and Mopeds via Internet?

A: These are the only units that we are able to set-up, service, and then recrate them to insure not only they perform properly, but will stand up under the abuse of shipping.

Q: How does Mini Trail Bikes Inc insure their machines work properly "out of the crate?"

A: We take each unit OUT of the crate, carefully assemble and TEST RUN the vehicle. We then drain the oil and fuel out of the engine, and place the unit in a custom crate.

Q: How do I maintain the machine so it CONTINUES to run?

A: Along with the factory manual and video, we provide you with our own set of maintenance instructions, based on "Real World" driving conditions. It is an easy, common sense instruction manual that makes it simple to maintain your machine. Written by our experienced staff with a combined experience of over 90 years. Even our sales staff spends at least one day a week "getting their hands dirty." This insures that any member of our staff can quickly and accurately address most problems or questions you may encounter. AND, NO, WE DO NOT HAVE AN ANNOYING, EVASIVE MENU SYSTEM. WHEN YOU CALL, YOU WILL GET A REAL, LIVE HUMAN BEING.

Q: What if I need parts?

A: Along with your owner’s manual, we place a copy of the factory parts manual. Simply call us with your make and model unit, and it will be shipped via UPS with in one business day. Because few dealers stock any parts for what they sell, we sincerely believe we can better serve you via long distance than the average dealer in your own backyard!

Q: What if I have an engine problem?

A: NO PROBLEM! Unlike the vast majority of dealers who retail go-karts as a sideline, we are a FACTORY AUTHORIZED DEALER FOR THE ENGINE MANUFACTURER. If you experience an engine problem, or even require routine engine service, simply remove the engine (a ten-minute job on our units); drain the fuel and oil, and ship to us via UPS or the Postal Service. The cost is minimal, usually about 15.00. We will then service your engine in an average of 1-3 days, and promptly ship it back to you. In most cases we can repair your engine far more quickly than the average dealer in your own area. The reason is simple: we concentrate on servicing ONLY go-karts and ATV’s. It’s what we do for a living.

Q: How long has Mini Trail Bikes Inc been in the power-sports business?

A: 38 years at the same location. Not 6 months. Not a year or two. We'll be here when you need us!

Q: Why should I buy from Mini Trail Bikes Inc? I saw the exact same unit on the Internet for less money.

A: First, there's a 90% chance you DIDN'T see the exact same unit. You most likely saw one of the countless third-world knockoffs!! Superficially they look the same, but that's about it. Want to see what you get from others? Click HERE.

Q: I’m confused about which unit to buy. Which unit is suitable for my child or me?

A: Simply call us and ask! We will always provide you with honest answers. We take time to ask you the right questions. Is the unit for an adult or child? What type of terrain/trail conditions will be encountered? What is the experience level of the operator? How old is the child? Is your child cautious by nature, or one of those "Kamikaze kids?" Is he/she small in stature or the one that is always in the back of class pictures because they are so darn tall for their age? We will not sell you the most expensive machine. Rather we will sell you the APPROPIATE model for your needs. Too little kart, your child may destroy it in record time, or become quickly bored with its performance. Too much machine, your child can get hurt. Such invaluable advice is the first step towards your satisfaction. No pushy salesman will badger you for a sale, nor do we electronically store your phone number. We will always respect your privacy.
Q: Why don’t you have a toll free phone number?
A: For two honest reasons. A toll free number is a considerable expense, and the omission aids greatly in holding down costs. Furthermore, toll-free numbers unfortunately encourage many unqualified calls. We would have to add considerable staff, time and expense, which inflates costs. The average Internet customer can expect to spend about twenty minutes with us via telephone, which costs the average consumer less then three dollars. We do not track your call, your privacy is guaranteed. There is no obligation to buy, nor will anyone pressure you to buy. If you decide to purchase a product from us, we want it to be YOUR decision!

HOW TO ORDER!